How can we help?

Send support requests to tempojam123@gmail.com. Include the account role, device, browser, what you expected, and what happened. Do not email passwords or private student recordings.

Report a problem

For lessons, assignments, uploads, messages, or notifications, include the approximate date and time of the action and the title of the affected item.

Request data deletion

Email us from the address used for your TempoJam account with the subject “TempoJam data deletion request.” State whether you want a specific upload removed or the complete account deleted. We may need to verify account ownership before completing the request.

Before deleting an account

Download any recordings or materials you need. Account deletion may permanently remove lessons, submissions, grades, messages, community posts, and uploaded media connected to that account.

Urgent privacy or access issue

Use the subject “Urgent TempoJam privacy issue” and describe which account or school is affected without including sensitive content in the email.